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CITY HALL ONLINE / City Departments / Police Services > Communications Division

Communications Division


For life threatening emergency, dial 911


For non-emergency calls or to request police or fire assistance, dial 678-297-6300.


To set up your Smart911 Emergency Safety Profile, or to learn more about this wonderful free service, visit www.smart911.com

The City of Alpharetta’s Emergency Communications Division is an around the clock operation that dispatches police personnel, fire personnel, processes 911 calls, non-emergency calls, coordinates critical incidents with different departments and handles GCIC/NCIC files for both the cities of Alpharetta and Milton. 
 

The Communications Center (C2) is equipped with state of the art equipment including SunGuard OSSI CAD with interactive aerial mapping, DCI eAgent, Medical Priority Dispatch Software, Telvent weather services, NaviGAtor II and Smart911.  All incoming phone calls enter the C2 using the Zetron 3200 phone system with Interact Integrator software and TTD capabilities.  This equipment all interacts together to provide the call taker or dispatcher with the most accurate information including a wireless caller’s location, the current location of a patrol car, and a visual location of the auto accident.

All operators are certified Communications Officers with the Georgia Peace Officers Standard Training Council, certified with the National Academy of Emergency Dispatch, American Heart Association CPR trained and certified to access the Georgia Crime Information Center (GCIC) network.  The Communications Officers also receive continuous “on-the-job” training to keep pace with the ever changing environments.     

In 2011, the 911 center answered a total of:
42,010 911 calls
69,435 Non-Emergency calls
98.2% of the 911 calls were answered in less than 10 seconds.  The National Emergency Number Association requires 90% of the 911 calls be answered in less than 10 seconds (NENA 56-005 3.1)


Things To Know:

- Reserve 911 for true emergencies. 

- Operators must always verify a caller’s location and phone number, even if they have the information in front of them (NENA 56-005 3.6.1).  Even with the best technology, there are errors.  

- A majority of misdialed 911 calls are from mobile phones.  People call 911 all the time from their pocket.  This cripples the call center.  The operator must briefly monitor the background noises to determine if there is a problem.  Then the operator must attempt to call the number back to verify everything is okay.

- If you accidently call 911, STAY ON THE LINE and tell the operator it was a misdial.  Disconnecting before speaking to an operator will require a callback and possible police dispatch.  This may delay others who actually need 911 or police assistance. 

- Never let your child play with a cell phone, even if it has no service.  Disconnected cell phones must still have the ability to call 911.  Children like the numbers 9-1-1.

- If you have a Voice Over Internet Phone (VoIP) connection, be sure your address is correct with your provider.  If you move, you need to update your location.  If not, you’ll reach the incorrect agency.

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